PRODUCTION TIME. Plaza Wise works hard to ensure orders will be produced and arrive to our customers by their guaranteed delivery date. The "date of order" is the calendar date of order if the order is placed before 4:00 pm Central Time Monday-Friday and is considered placed on the next business day if the order is placed between 4:00 pm and 11:59 pm Central Time or is placed on weekends.This means that a purchase made at 3:00 pm Monday will be shipped out on Thursday of the same week. This production time is not guaranteed and is limited in many ways as if custom design may vary in factor to the delivery date due to revisions and approval changes made by the customer. Another factor to consider the time frame is the project type and quality onto orders.Moreover, you agree that our shipping time frame may depend on your response time to our inquiries regarding your order. Title to your purchased goods shall pass to you at the time Plaza Wise deposits such purchased goods with its designated shipper.Please Note: If you are in the Houston Area orders can be delivered from us to you directly.
RE-PRINT & REFUND ***Please be noted that all orders are custom orders and there is no resale value for any returned jobs, therefore, all sales are final. If you need to cancel an order, please first check the order status. No refunds will be made if the status is printing.***
PLEASE PROOFREAD ALL ARTWORK CAREFULLY. It is the responsibility of the customer to approve color, style, shape, proportion, spelling, and resolution of graphics. Plaza Wise doesn't do any changes to customer files and is not held responsible unless the Customer makes changes during the editing process before printing. No refunds-reprints will be done.However, if there are any production-related defects on the job you have received, we would be glad to assist you in reprinting your job at no additional cost with ground shipping or the original selected pickup method. You should contact Plaza Wise at 713-359-9425 within 1-2 business days after you receive your order to report any defects found in the ordered product for your claim to be approved by a Plaza Wise representative. If you do not contact us within that time frame we will assume that your job was correct at the time of receipt. You may have to ship the entire quantity to us within three business days. There are other exceptions with refunds when concerning shipping.
The following are some guidelines and examples of issues that do not constitute grounds for a refund or reprint of a product:
- Products that experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors. - Products that experienced images or print that are fuzzy, pixilated, or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode. - Products that do not exactly match color or ink density. Plaza Wise does not color match or match customer specified ink density. - Products that are 1"-2" off than the size ordered. This is not uncommon in large format printing.